Laura Koetzle leads Forrester’s global research organization that serves security and risk professionals, and is a member of Forrester's European leadership team. Her team’s research focuses on securing the systems, technologies and processes that firms need to win, serve and retain customers. Previously, as a Security and Risk Analyst at Forrester, Koetzle researched operating system security, network security and incident response. She also chairs Forrester's Privacy & Security Forum event. Prior to Forrester, Koetzle was a Software Development Lead at Razorfish and at PC World Online. Her work has enjoyed wide exposure in the media, including BusinessWeek, the Economist, the New York Times and the Wall Street Journal. Koetzle has also appeared on CBC, CNN, CNBC and Reuters Television.