Digital Channel Fraud Mitigation: Balancing Risk and Reward

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Balancing risk with the customer experience is top of mind for FIs and fintechs as they navigate rising account takeover and new risks associated with faster payments, while also trying to ensure risk mitigation does not impede the user experience. Learn about the top pain points in digital channels and FIs’ planned investments to evolve their technology over the next two years.

Pre-Requisites: Understanding of digital channel fraud terminology and the various types of mitigation controls.

Julie Conroy


Research Director, Aite Group

Leonard Gusel


Head of Digital Customer Authentication, JPMorgan Chase

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