Charlotte Massey has been working in cognitive psychology and human-computer interaction for the last eight years. As a UX Researcher in Google Cloud, she focuses on helping to improve IT security, identity administration, and device management on the G Suite Admin Console. Her research focuses on identifying top user needs and pain points when administering G Suite and providing data-driven recommendations to improve these experiences. Prior to Google, Massey completed her Ph.D. in cognitive psychology at UC Santa Cruz. Her dissertation research focused on personal information management, a field that explores user behaviors with regards to how they manage their digital information. Massey is passionate about research in technology and advocating for the human when building new systems.