Carol Smith is a Senior Research Scientist in Human-Machine Interaction at the Software Engineering Institute’s Emerging Technology Center at Carnegie Mellon University and an adjunct instructor for CMU’s HCII program. She has been conducting user experience (UX) research to improve the human experience across industries for 18 years and working to improve AI systems since 2015. Smith is recognized globally as a leader in UX and her writing has been published in magazines and books. She has presented over 130 talks and workshops in 40 cities around the world, served two terms on the User Experience Professionals Association (UXPA) international board and is currently an editor for the Journal of Usability Studies<.i>. She holds an MS in human-computer interaction from DePaul University.