Andrew Cromwell

Andrew Cromwell is the SVP, Business Intelligence, Client Experience & Response Management Executive at Bank of America. Andrew’s teams are responsible for responding to fraud events in real-time that impact several segments of the bank and the client experience. By leveraging the findings from these events, including industry, and client feedback, the team utilizes thematic analysis to drive continuous improvement for our business and our overall client experience. The team proactively works to prevent fraud and educate clients on protecting themselves from fraud and scams in the future. Andrew’s team also owns network adherence and monitoring.