Operationalizing Identity: IAM for Customer Service
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Biometrics, account recovery, and fraud: do these words come to mind when people think of customer service? Identity management goes beyond the application stack, yet many IAM practitioners feel unprepared to manage risk in this very human element of their organizations' strategies. Attendees will learn the risks and techniques for customer and workforce identity management in customer service operations.
Identity
authentication identity management & governance risk management security operations social engineering
Topic
Identity
Subtopic
authentication
identity management & governance
risk management
security operations
social engineering
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