Operationalizing Identity: IAM for Customer Service

Posted on in Presentations

Biometrics, account recovery, and fraud: do these words come to mind when people think of customer service? Identity management goes beyond the application stack, yet many IAM practitioners feel unprepared to manage risk in this very human element of their organizations' strategies. Attendees will learn the risks and techniques for customer and workforce identity management in customer service operations.

Arynn Crow


Manager of Product Management, User Authentication, AWS

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