Easy to understand KPIs are very powerful in not just measuring progress but also in encouraging action. Learning from fitness trackers and gaming leaderboards, Medallia built security KPIs for the business to drive measurable (positive) change. This talk will discuss how the team built actionable security KPIs (with examples) and saw increased ownership, accountability and data driven decision making.
Pre-Requisites: Some experience as a security practitioner.
Sr. Director of Security, Medallia, Inc.
Business Perspectives Human Element Risk Management & Governance
practitioner perspectives metrics governance risk & compliance
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