Gamification of SLA Compliance in a Security Operations Center


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Service level agreements are the guiding light for SOCs. SLAs are needed to meet customer contract compliance. End-user SOCs show value by measuring and reporting on SLAs. But robust SLA compliance can lead to favoring speed over quality. Discuss how to gamify SLA compliance in an SOC for analysts to ensure a balance between speed and quality. Attendance is strictly limited to allow for a small group experience.

Participants
Ira Goldstein

Participant

Senior Vice President of Technical Operations, Herjavec Group Inc.

Protecting Data & Applied Crypto Hackers & Threats


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