Studies of 2FA, Why Johhny Can’t Use 2FA and How We Can Change That

Why do people fail to adopt 2FA? Reasons for resistance include usability, acceptability and risk perception. What usability failures stop enrollment? What are common avoidance behaviors and their motivations? What type of interactions can mitigate these? The presentation will include methods and tools to evaluate sources of resistance as well as strategies and resources to change these.



L Jean Camp Professor, Indiana University


Sanchari Das Doctoral Researcher, Indiana University

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