Developing Useful Metrics

It is critical to measure the right things in order to make better-informed management decisions, take appropriate actions and change behaviors. But how do managers figure out what those right things are? A measurement approach tied to strategic business objectives ensures that planning, budgeting and the allocation of operational resources are focused on what matters to the organization.



David Tobar Senior Engineer, CERT


Lisa Young Vice President, Service Delivery, Axio Global

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