|Closed captioning will be available in English and Japanese for all keynotes and RSAC track sessions.
Please note: All times are in SGT.
Service level agreements are the guiding light for SOCs. SLAs are needed to meet customer contract compliance. End-user SOCs show value by measuring and reporting on SLAs. But robust SLA compliance can lead to favoring speed over quality. Discuss how to gamify SLA compliance in an SOC for analysts to ensure a balance between speed and quality. Attendance is strictly limited to allow for a small group experience.