Manager, Compliance, A Global Service ProviderPatrice Coles works for a global service provider where she manages compliance and vendor diligence response. Her expertise includes building compliance/vendor response programs for startups, service providers, and Fortune 50 companies. She has a Master’s Degree in Information Assurance. She has a 15-year history of consulting, building and implementing IT audit/controls programs, performing QSA/regulatory audits, and working for multiple service providers. She holds CISA, CRISC, and GSNA certifications, writes articles for Pen Test Magazine, and spoke at BSidesLV and Hacker Halted. She is currently leading an effort to implement a program to increase diligence availability to sales and support staff, reduce diligence turnaround time, and create self-service mechanisms for customer inquiries.