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Information Security Engineer

Copado – CHICAGO, IL, United States - Published On 7/2/19


Copado, #1 Native Platform for Salesforce

The Information Security Engineer at Copado will be responsible for establishing a proactive security posture to appropriately protect sensitive data, and providing our customers with the best experience and support. S/he will directly assist our customers and create customer support policies and processes which meet the demands of our growing customer base. Each of our users counts on the Copado platform to be highly reliable, lightning fast, supremely secure, and to preserve the integrity of their customizations and integrations.

Copado is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive delivery and customer success for one of the fastest growing applications in the Salesforce ecosystem. We provide our people with flexible working environments and competitive benefits in all of our global offices, along with opportunity to grow with the Company.

- Develop and maintain technical expertise in all areas of the product that are related to security and utilize that expertise effectively to help support our customer service and sales processes.
- Liaise with customer CISO and purchasing organization during product demo, delivery, and post go-live to proactively address all security concerns.
- Resolve customer information security issues and skillfully manage complex customer service problems.
- Identify and solve technical problems, and recommend appropriate workarounds related to security with regard to Copado’s application.
- Create, maintain, codify, and distribute knowledge base materials dedicated towards information security best practices to empower team members to adopt a proactive posture toward information security.
- Work with product team to review enhancement requests for security risk.
- Review support cases for technical and troubleshooting accuracy.

- 3-5 years experience within the Salesforce ecosystem in a support role.
- Previous InfoSec technical experience.
- Previous experience with mergers and acquisitions.
- Security certifications and/or training preferred (e.g. CISSP, Security+, GIAC, Certified Ethical Hacker, CISM, CISA, etc.)
- Ability to build relationships and own a proven track record of using critical problem-solving and interpersonal skills to achieve success
- Strong technical verbal and written communication skills. Demonstrated ability to communicate complex concepts to both technical and non-technical audiences.
- Experience with data protection regulations including GDPR and ISO-27001 (among others)
- Experience building and responding to SIEM alerts and incident management
- Exposure to Salesforce production, development orgs and cloud computing environments (AWS, Azure, GCP, etc.)
- Ability to thrive in ambiguity and successfully execute even if requirements are not yet fully understood or defined.
- Strong quantitative and analytical skills, proven ability to track and successfully complete complex program.

How to Apply

Please submit information and necessary documents at:

This document was retrieved from on Sat, 20 Jul 2019 22:44:32 -0400.