Web Operations Security, AG Interactive/American GreetingsMike Hammer has been with AG for 14 years and is responsible for overall security, email operations, anti-phishing/fraud and compliance such as PCI-DSS at AG Interactive, the online division of American Greetings. Hammer is responsible for AGI-CSIRT and managing incident response for AGI. His 25+ years of online experience includes stints at the American Marketing Association and Advanstar Communications. While at AMA he helped develop their Code of Ethics for Online Marketers. He is a long time participant in IETF working groups developing mail authentication standards such as SPF, DKIM and ADSP. He represents American Greetings at DMARC.org, is Co-Chair of the Brand SIG at the Messaging Anti-Abuse Working Group and was 2012 Member of the Year of the Online Trust Alliance.