Frequently Asked Questions

USA 2014

Registration Questions
Travel & Housing Questions
General Conference Questions
Session Content Questions
Exhibitor Questions
Press Questions
Speaker Questions
Expo Questions

Registration Questions

Need more information on RSA® Conference? Email your questions to rsaconferencehelp@rsaconference.com, and we'll get back to you within two business days.

How do I access my user name and password if it is forgotten?
If you forget your user name and password you can request to have them sent to you again by sending an email to rsaconferencehelp@rsaconference.com.

What is a registration code?
A registration code is used for tracking certain registrant groups. Not all registrants will use a registration code - only registrants who were given a registration code need to enter it on their registration form.

Are there any discounts for large groups?
Yes. There is a Group (5+) Discount. If you purchase five (5) or more Full Conference registration passes at the same time you will automatically receive a $100 discount per registration. To register a large group, you will be required to purchase a minimum of five (5) Full Conference passes using one (1) credit card in a single transaction. At the time of purchase you will receive, via email, a unique Registration Code that you can distribute to the individuals in your group. Each individual will be required to enter this group Registration Code as they begin their registration process.

There is also a Group (20+) Discount. If you purchase twenty (20) or more Full Conference registration passes at the same time you will automatically receive a $200 discount per registration. To register a large group, you will be required to purchase a minimum of twenty (20) Full Conference passes using one (1) credit card in a single transaction. At the time of purchase you will receive, via email, a unique Registration Code that you can distribute to the individuals in your group. Each individual will be required to enter this group Registration Code as they begin their registration process

What are the requirements for the academic registration?
Proof of your academic standing will be required when you check in on-site. Students must bring a copy of their class schedule showing 12 units or credits and valid student ID. Full-time professors must bring a valid, accredited university ID. Failure to produce proof of your academic status will result in a charge of the on-site Full Conference registration fee of $2,595.

Instructor, Faculty or Professor, qualifies you for the academic rate. IS/or Systems employees from a university do not qualify for academic rate.

What are the requirements for a government discount?
The Government discount applies to the Full Conference package only. Government discounts cannot be extended to non-profits.

Current full-time employees of US federal, state or local government agencies and current full-time employees of international government agencies will receive $200 off “Full Conference Pass” registration fees for RSA Conference 2014. To qualify for the discount, you must show your current, valid government identification card during registration check-in. If you are unable to provide identification, you will be charged the on-site Conference Pass registration rate of $2,595.

The government discount cannot be combined with any other discount offers.

Government contractors, including contractors working on government “Cost Reimbursable Contracts”, are not eligible for the government discount.

Valid government identification consists of:

  • Government issued Visa, MasterCard or American Express
  • Government picture ID
  • Military picture ID
  • Federally Funded Research Development Corp(FFRDC) ID

How can I get a formal invitation letter for my visa application?
During the registration process, you will be asked if you would like RSA Conference to supply a VISA request letter to you.  If you select yes, and you have paid in full for your registration, RSA Conference will forward to you a formal invitation letter for your VISA application. Please allow 5 to 10 business days for the letter to be emailed to you.

What is the tax ID number? How do I get a W-9 form?
The tax ID number for the Conference is 04-2680009. You can obtain a W-9 form by sending an e-mail to rsaconferencehelp@rsaconference.com.

What is the cancellation policy?
If circumstances, or policies in your organization change, and you can no longer attend RSA Conference 2014, you can cancel your registration and receive a full refund, less a $125 administration fee, up to November 15th, 2013.  From November 16th, 2013 to January 24th, 2014 you can cancel your registration and receive a 50% refund.  After January 24th, 2014 we will not be able to refund your registration if you cancel, however you can make a substitution at any time for a $125 fee.  Please see the substitution policy for details.  If you don’t attend the Conference and have paid your registration fee, you will not be refunded. 

Please remember that canceling your registration does not automatically cancel your hotel and travel arrangements. Individuals are responsible for canceling their own hotel and travel reservations.

If I am unable to attend, how can someone take my place at the Conference?
Substitutions, including those made on-site, are allowed with the written permission of the original registrant. You may submit your request via email to rsaconference help@rsaconference.com. Please note there will be a $125 processing fee for any substitution.

How do I have my name added to the mailing list?
To request that we add your name for future email and print mailings, go to the RSA Conference Website: http://pages.email.rsaconference.com/preferencecenter/ click on “My Contact Details”.

How do I have my name removed from the mailing list?
To request that we remove your name from future email and print mailings, go to the RSA Conference Website: http://pages.email.rsaconference.com/preferencecenter/  and click on “Unsubscribe”.  There you can unsubscribe from Direct Mail and/or Email.

How can I change my address with the Conference?
To request that we change your address for future email and print mailings, send a written request, specifying the changes you are requesting, to:

RSA Conference Address Corrections
c/o Diamond Marketing Solutions
280 Madsen Drive, Suite 100
Bloomington, IL 60108

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Travel and Housing Questions

Please visit our travel and venue section of the website for detailed information

Hotels

How do I make a hotel reservation?

Hotel Partners & Shuttle Information 
The RSA Conference Team is working with many San Francisco hotels to get special discount rates for our attendees. To provide you with a variety of options in hotel style, location and price, you will find many of the same venues used in 2013.

You can view all current hotel offers and shuttle routes here: http://www.rsaconference.com/events/us14/local/hotels

What do the hotels cost and how close are they to The Moscone Center?
There are several hotels with rates ranging from $160 - $320 per night that are within walking distance to The Moscone Center. For those that are not close enough to walk, there will be shuttle service. For the most current list of hotels and shuttle schedule, please go to http://www.rsaconference.com/ushousing

How can I contact the Housing Bureau?
onPeak
e-mail: rsachotels@onpeak.co  
Toll Free: (866) 772 4410
International: +1 (312) 527 7300
Reservations Website: http://onpeak.co/rsachotels

Is there a Conference Shuttle Service?
Yes. Click here http://www.rsaconference.com/events/us14/local/hotels for most current schedule.

What is the address of the Moscone Center?
The Moscone Center
747 Howard Street
San Francisco, CA 94103
Phone: 415-974-4000
www.moscone.com

Is there transportation to/from the airport?
Discounted rates have been negotiated. For codes and detailed information, please go to http://www.rsaconference.com/events/us14/local/hotels

Is there parking near the Moscone Center?
Yes. For parking and directions, please go to: http://www.moscone.com/directions/index.shtml .

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General Conference Questions

What is the Conference attire?
Casual to Business dress is appropriate.

Do you have an age requirement for the Conference?
You must be 18 years of age to attend RSA Conference 2014.

Can a list of Conference registrants be provided?
As a rule and to respect the privacy of all RSA Conference registrants we do not divulge or share registration information. Prior to and once on-site at the Conference there will be many ways in which to network with other registrants. Our registrants come from around the world and represent all facets of industry. Please stay tuned in the coming months for agenda updates where you can review sessions that pertain to your industry.

What is the agenda?
A detailed Conference agenda will be continually updated at http://www.rsaconference.com/events/us14/agenda/sessions

Where can I find the Conference Abstracts & Session Descriptions?
Session abstracts/descriptions can be found on the detailed Conference agenda page: http://www.rsaconference.com/events/us14/agenda/sessions

What is the Expo Theater?
The Expo Theaters are located in both North Hall D, and South Hall ABC and are open to all registrants. Exhibitor and Sponsor presentations are held in the Expo Theater and are structured much like Track sessions.

What are the dates and locations of the other RSA Conferences?
For the latest on all RSA Conference events, please visit www.rsaconference.com.

Is meeting space available at The Moscone Center?
There are various areas in the Moscone Center for impromptu and informal meetings, including the mezzanine in Moscone South. There is limited ancillary space available for formal meetings at the convention center. For inquiries into reserving ancillary space, please refer to the information contained in the Exhibitor Resource Center. For all other inquiries please contact Carey Sclafani at csclafani@nthdegree.com.

Are meals included in the cost of registration?
Full Conference registrants receive continental breakfast, am/pm breaks, and food served at the Welcome Reception on Monday evening and at the Codebreakers Bash on Thursday evening. There are concession stands within Moscone and a number of outlets within walking distance.

What special dietary requirements are accommodated with the meals at the Conference?
Limited vegetarian options are available at most Conference related meal functions. Below is a list of outlets within close proximity to the Moscone Center that can accommodate other special dietary requirements:

Kosher

  • Sabra Grill (Glatt Kosher, 0.7 mi walking) – 419 Grant Avenue (Near Bush Street) – Sabra Grill Website Israeli and Mediterranean Cuisine
  • Miller’s East Coast West Delicatessen (2 miles by car) – 1725 Polk Street - Miller's Deli Website
  • Shangri-La Chinese Restaurant (6 miles by car) – 2026 Irving Street - Vegetarian/Vegan/Kosher

Gluten Free

  • Zpizza (0.3 mi walking) – 883 Mission Street - Zpizza Website  - Pizza, Salad, Sandwiches
  • San Francisco Soup Company (0.4 mi walking) – 845 Market Street, inside Westfield Shopping Centre - SF Soup Website - Soup, Salad and Sandwiches
  • Daily Grill (0.5 mi walking) – 347 Geary Street – Daily Grill Website – American Fare
  • E & O Trading Company (0.6 mi walking) – 314 Stutter Street - E&O Website – Modern Asian Cuisine

Halal

Vegan

  • Zpizza (0.3 mi walking) – 883 Mission Street - Zpizza Website– Pizza, Salad, Sandwches
  • Loving Hut (0.4 mi walking) – 845 Market Street, inside Westfield Shopping Centre – Loving Hut Website- Asian Cuisine
  • Freshii (0.5 mi walking) – 230 Bush St #128 – Freshii Website – Salads, Wraps, Rice Bowls

Special Requests

Is the Moscone Center ADA compliant?
It is the Moscone Center’s intention to provide all reasonable accommodation for persons with disabilities to assist them in attending events held at the center. For specifics, please go to: http://www.moscone.com/pdf/guidelines/MosconeAccessibility.pdf.

Is there mobility impaired transportation and/or services?
There is an MIT van provided as part of the Conference Shuttle Service. Please go to http://www.rsaconference.com/events/us14/local/hotels for instructions once on-site.

Electric carts can be rented through any of the vendors listed in the links below.

http://www.scootaround.com/

http://www.us-mobility.com/california-electric-scooters-wheelchairs/san-francisco.html

Is there a Lactation Room or Nursing Mother’s Room?
Yes, the Lactation or Nursing Mother’s room is located in room 203 in the East Mezzanine of Moscone South.

Are translation services available?
The Conference is presented in English only.  No translation services are available.

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Session Content Questions

Will presentations be available?

Presentations will be posted on the Download and Media page when available usually during the week of the Conference. 

Videos of selected sessions will be recorded and available to delegates after the Conference in online video format. Videos of the Keynote sessions are available to the public: Full Conference attendees will have access to the Conference recordings free as part of their registration when they are available post Conference.

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Exhibitor Questions

My company wants to exhibit. Who should I call?

Companies that begin with the letters:

A–I should contact Don Rosette, 617-848-8766, drosette@nthdegree.com

J-Q should contact George Keegan, 617-848-8768, gkeegan@nthdegree.com

R–Z should contact Wendy Anderson, 617-848-8756, wanderson@nthdegree.com

You will find the floor plans here:

North Expo

South Expo

How do I make sure I receive information on PR opportunities?
All approved exhibitors must submit the name, e-mail address and phone number of one main public relations contact on the RSA Conference 2014 Exhibitor Resource Center (ERC). This should be the agency or in-house PR contact responsible for press conferences, press and analyst meetings and other PR opportunities for your company. Please contact the Conference PR team at rsaconf@shiftcomm.com regarding additional PR questions.

Is there press meeting space available? 
Exhibitors are welcome to contact pre-registered press and analysts to schedule individual meetings at the Conference. Most exhibitors and media prefer to schedule press meetings on the show floor or in the exhibit booth. However, if you prefer to hold meetings off the floor, one-on-one press meeting spaces are available in the Press Meeting Rooms on first-come, first-served basis. To book the room, you must provide the name of the journalist/analyst with whom your company is meeting. Meeting times are 60 minutes long and begin at the top of the hour.

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Press and Analyst Questions

Who do you consider press and analysts? 
RSA Conference 2014 welcomes journalists and industry analysts with news/editorial organizations and research firms. Bloggers, broadcast camera crews and photographers are included in this category and will need to complete the registration process as well.

What are the qualifications to get a press pass for a member of the press?
You will need to indicate the type of organization you are representing and provide a direct link to your latest written article or report, with your name included, posted at an editorial or analyst website. RSA Conference 2014 Press Relations will not search a website for your article and publication home pages will not be accepted. Please note that RSA Conference does not archive previous registered press and analyst registrants – this means that even if you have registered and attended the Conference before, you will still need to complete the registration form.

What are the qualifications to get a press pass for industry analysts? 
Analysts and writers from internationally recognized industry research firms, who consistently write for regularly published newsletters and/or reports, must provide both a business card with an editorial title and a sample of an industry-related report published in the past six months.

What are the qualifications to get a press pass for financial analysts?
Financial analysts, regardless of editorial assignments, will not be given press passes.

How do I obtain a press pass?
Visit our press registration page at http://www.rsaconference.com/events/us14/press to submit your credentials.

What does a press pass provide access to?
With an approved press pass, you will have access to the keynotes, Expo, track sessions and press space. The press pass does not provide access to the pre-Conference Tutorials or Peer2Peer sessions.

Where do I pick up my press pass?
You will need to pick up your press pass on-site at the RSA Conference 2014 Press Registration area, located in the North Lobby of The Moscone Center.

Who do I contact for pre-show interviews? 
Contact the RSA Conference PR team at rsaconf@shiftcomm.com to arrange pre-show interviews with speakers or Conference managers.

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Speaker Questions

How do I register for the Conference?
All speakers can register at https://ae.rsaconference.com/US14/content/login.do.

How much does the Conference cost?
As a track session or keynote speaker, you receive a complimentary Full Conference registration.

Does this include my hotel? 
No, you are responsible for all lodging costs, but the Conference has secured special rates at local hotels, which can be found on the Conference website.

How do I register for my hotel?
You have to be registered for the Conference in order to take advantage of the negotiated Conference rates.

Does the complimentary Conference registration include all of my meals? 
No, the complimentary Full Conference registration only includes the meals that are provided at a few select Conference activities. This includes continental breakfasts, AM/PM breaks, the Welcome Reception, Speakers Dinner and the RSA® Conference Codebreakers Bash. You are responsible for all other meal expenses.

Can I attend other sessions? 
Your complimentary Full Conference registration allows you to attend all Conference session, activities and events, with the exception of the SANS Tutorials.

I have other questions – how do I get them answered?
For other questions, please see the speaker FAQs on the Speaker Resource Center, or contact your speaker manager.

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Expo Questions

Is there an Exhibit Hall?
RSA Conference 2014 Expo features over 350 participating companies located in both South Hall ABC and in North Hall D. 

Expo Schedule:

Monday, February 24 
6:00 PM - 8:00 PM (Welcome Reception - Delegates and Expo Plus Only)

Tuesday, February 25 
Both Expos 11:00 AM - 6:00 PM

Wednesday, February 26 
South Expo 11:00 AM - 6:00 PM (Pub Crawl - 5:00 PM - 6:00 PM) 
North Expo 10:00 AM - 5:00 PM

Thursday, February 27 
Both Expos 11:00 AM - 3:00 PM 

Where can I find the exhibitor list?

A comprehensive exhibitor list including booth locations can be found on the Exhibitor List page.

Expo Floorplans

North Expo Floorplan (as of 9.4.13)

South Expo Floorplan  (as of 9.4.13)

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